Privacy Policy
Information We Collect
When you submit an inquiry through our website or a Facebook or Instagram lead form, we collect the information you provide. Depending on the form, this may include your name, telephone number, email address, ZIP code, and communication preferences.
We may also receive information you provide when communicating with our team by telephone, email, or text message.
Our website hosting provider and other enabled website services may receive technical information, such as your IP address, browser and device information, pages visited, and the date and time of your visit.
Please do not submit Social Security numbers, Medicare or insurance identification numbers, medical records, or other sensitive medical information through general inquiry forms. Contact our team for instructions on providing information needed for an equipment request.
How We Use Your Information
We use information to:
• Respond to inquiries and requests for information.
• Explain our medical equipment and services.
• Arrange follow-up you have requested.
• Coordinate equipment requests, scheduling, deliveries, and customer support.
• Maintain business records and protect our systems.
• Comply with applicable legal obligations.
Where permitted and with any required consent, we may also communicate with you about our services.
How We Share Information
We may share information with service providers that support our website, communications, technology, delivery, and other business functions, to the extent needed for their work.
If you proceed with an equipment request, relevant information may also be shared with healthcare providers, insurers, billing partners, and other parties as permitted by applicable law.
We may disclose information when required by law or when legally permitted to respond to fraud, security incidents, or threats to safety.
Information submitted through Facebook or Instagram is also subject to Meta’s own privacy practices while handled by Meta.
Calls Emails and Text Messages
We may contact you by telephone, email, or, where offered and with any required consent, text message about your inquiry, equipment request, scheduling, delivery, or service updates.
Providing contact details or reading this policy does not by itself authorize every type of marketing communication.
Tell our team your preferred contact method. You may request that we stop nonessential calls, emails, or text messages by contacting admin@coranovamed.com or calling (949) 232-1089. Promotional emails, if offered, will include an unsubscribe option.
If you choose to receive text messages, message frequency may vary and message and data rates may apply. Consent to optional text messages is not a condition of purchase.
Please avoid sending sensitive medical or insurance information through ordinary email or text message.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and, where enabled, measure website use or advertising performance.
You can manage cookies through your browser settings. Where available, you can also manage optional cookies through the website’s cookie controls. Blocking certain cookies may affect website features.
Information Security
We use safeguards designed to protect information against unauthorized access, use, or disclosure. No internet transmission or storage system can be guaranteed completely secure.
Information Retention
We retain information for the purposes described in this policy and to meet applicable legal, recordkeeping, billing, and operational requirements. Retention periods depend on the type of information and the requirements that apply.
Your Choices and Privacy Requests
You may contact us to request an update or correction to information you have provided, change your communication preferences, or ask questions about how your information is handled.
Additional rights may apply under the laws governing your information. We may need to verify your identity before fulfilling a request. Some information may need to be retained to satisfy legal obligations.
To submit a privacy request, email admin@coranovamed.com or call (949) 232-1089.
Children’s Privacy
Our public website is intended for adults and is not directed to children under 13. If you believe a child has submitted personal information through the website, please contact us so we can review the matter.
Third Party Links
Our website may contain links to external websites or services. Their own privacy policies govern information you provide to them. Please review those policies before submitting information.
Changes to This Policy
We may update this policy as our practices or legal requirements change. The updated version will appear on this page with a revised effective date. We will provide additional notice when required by law.
Contact Us
Coranova Medical Supply LLC
Email: admin@coranovamed.com
Phone: (949) 232-1089
Mailing address: 3330 Harbor Blvd, Suite 242, Costa Mesa, CA 92626
Website: https://www.coranovamed.com